Q: WHAT MATERIAL DO YOU USE FOR THE FRAME
A: "...we use a 50mm super wood frame with cross braces for extra support on the bigger frames. The top edge of the wood is cut with a 30 degree angle to the inside so that the edge of the frame is not pushing through to the front of the print. The wood used is a very hard wood to prevent warping from taking place..."
Q: HOW DO I HANG MY CANVAS
A: "...the canvas frames hang from a hook mounted on the back of the top bar of the canvas frame..."
Q: HOW DEEP IS MY CANVAS FROM THE WALL
A: "...we use a 50mm frame, so that, in effect then, will also be the depth of the frame from the wall..."
A: "... the size might vary a bit from the given millimeters on the order sheet, but will never be more than 2mm. This is due to the fact that every frame is hand built & stretched and although we work with very precise measurements, the frame allows for a bit of output and contraction..."
Q: WHAT CANVAS MATERIAL DO YOU USE FOR PRINT
A: "...through the testing of various products on the market we've seen that Picasso Satin canvas is the best in durability as well as presenting accurate colours. It's finished off with a remarkable satin finish that other leading products doesn't necessarily have..."
Q: IS THE PRINT WATER RESISTANT
A: "...the print is water resistant and can easily be cleaned with a moist/damp cloth to prevent dust build-up..."
Q: WILL THE PRINT FADE OVER TIME
A: "...NO. NEVER. For comfort of mind we give it 2 coatings acrylic sealer, although it's not necessary. This ensures even a longer lasting print with a GUARANTEED NO FADE PRINT without affecting the colour at all..."
Q: DOES THE COATING AFFECT THE COLOUR
A: "...not in the slightest bit. In fact, it actually enhances the colour for better and more crisp displays..."
Q: WILL THE COLOURS ON MY CANVAS PRINTS BE DIFFERENT FROM THOSE ON THE SCREEN
A: "...we try our best to replicate the exact colours as presented on the screen. RGB colours do vary from screen to screen. We use monitor calibration to have this narrowed down to the minimum though..."
Q: WHAT COLOUR OPTIONS DO I HAVE FOR THE BORDERS
A: "...you can choose between white border, black border or wrap border. If this is not specified during placing an order online or manually by the staff, the default border being white will be applicable to all prints. All orders are handled as individual orders, therefore if this option was chosen on a previous order, it does not automatically apply to a next order placed with us again. We literally work with thousands of orders and are not aware of each individual clients previous orders and requirements. Therefore make sure that borders are specified if you have specific needs in mind..."
Q: WHAT DOES "CANVAS WRAP" MEAN
A: "...it means that part of the photo wraps around the edges of the canvas frame. Sometimes the photo is duplicated to the sides so that parts of the image is not cut off during wrapping..."
Q: WHAT SHOULD THE FORMAT OF THE PHOTOS BE
A: "...it should be in .png / .jpeg / .jpg / .pdf. This is the allowable uploads on the online store. If you'd like to send it in a different format, you can send photos via WE TRANSFER or DROPBOX..."
Q: I WANT TO SEND MORE PHOTOS THAN IS ALLOWED ONLINE
A: "...you can upload the 2 photos online through the upload function on the order sheet, change the quantity on the order sheet as desired and send the rest of the photos with tools like WE TRANSFER [www.wetransfer.com] or DROPBOX [www.dropbox.com.] If there's any problems we'll assist until we've received all your photos for print..."
Q: THERE'S ONLY 2 BUTTONS FOR PHOTO UPLOADS
A: "...when uploading your photos, you have to add each set of 2 canvas prints individually to your cart and reload the ORDER NOW page to place another order and upload the next 2 photos. Go to your cart as soon as all photos have been uploaded to process your order for payment. Alternatively, set the desired quantity on your order, process as normal WITHOUT uploading photos on the order sheet. After checkout and payment has been made, send the photos with tools like WE TRANSFER [www.wetransfer.com] or DROPBOX [www.dropbox.com.]..."
Q: CAN YOU PRINT FROM AN ORIGINAL
A: "...we'd have to get the original from you to scan and do some touch ups if necessary. Originals can be couriered to CANVAS IT (PTY) LTD / MOPANIE AVE 24 / KATHU / 8446 or sent via registered post to CANVAS IT (PTY) LTD / PO BOX 1658 / KATHU / 8446. We unfortunately cannot take responsibility though for photos getting lost through these ways of correspondence. We highly recommend that you rather do the scans at a local copy/scan internet café and send the photos digitally..."
Q: CAN YOU EDIT PHOTOS
A: "...we'd certainly be able to assist with this. It will be charged for though according to the request. The precise amount will only be available after the project has been finished as it is determined by the amount of time spent for the requested results..."
Q: MY ORDER DOESN'T WANT TO PROCESS ONLINE
A: "...there might be a possibility that you've undergone a quick connection dip without noticing or the upload took longer than the allowable server upload time. We suggest reloading the page and process the order again. If you haven't signed up already, we suggest you do this first, as all of your information and order will be stored automatically without having to start all over again... If the issue persists, please contact us immediately..."
Q: HOW DO I PAY
A: "...after the order has been placed online, you have an option at checkout to pay using PayFast. PayFast accepts credit cards, instant EFT and PayFast vouchers. Alternatively, you can do an EFT payment into our bank account of which the information is available on checkout..."
Q: HOW MUCH DO YOU CHARGE FOR DELIVERY
A: "...one of our NON-NEGOTIABLES is that we don't charge for delivery. No minimum order amount is required and delivery is not just to certain parts of South Africa. We do FREE DELIVERY ON ALL ORDERS. ANYWHERE IN SOUTH AFRICA. ALWAYS..."
Q: HOW LONG DOES DELIVERY TAKE
A: "...from the day the order has been placed and we've received your photos, we currently communicate about 2 weeks for production [*due to very high volumes of orders] but depends on the amount of orders to be processed at the time and should please confirm with one of our staff members if you need prints before a specific date.
Q: CAN I ORGANISE MY OWN COURIERS
A: "...you may certainly organise couriers on your own cost with prior arrangement...
Q: HOW DO I CLEAN MY HANGED CANVAS PRINTS
A: "...because of the durability of the material as well as the 2 coatings acrylic sealer you can dust it with a duster or wipe it with a soft damp cloth..."
Q: CAN I HANG MY CANVAS PRINTS OUTSIDE
A: "...the canvas material is very durable, but direct sunlight will affect the print over the long haul. We advise not to hang it in direct sunlight or in moist places like a bathroom or similar places..."
Q: CAN I BECOME A RESELLER
A: "...this option is available by going to our main page. It includes many facets to allow all resellers to add a profit margin and still resell at a fair rate. Membership Tiers will be issued as well and Resellers will have lots of benefits that normal customers won't receive...."
Q: WHY SHOULD I SIGN UP
A: "...when you sign up for our Newsletter, you will always know when the next special is. You'll receive updates new products, website improvements, etc. We'll never use your information for anything else and won't share your information with any other company..."